Frequently Asked Questions

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Agape Care Agency is a Christian homecare healthcare service provider that specializes in providing personalized care to seniors and individuals in need of assistance with daily living activities.

Yes, Agape care agency is a registered with the Care Quality Commission (CQC) and we are subject to regular inspections. 

 Agape Care Agency Limited - Care Quality Commission (cqc.org.uk) 

AGAPE CARE AGENCY offers a wide range of home healthcare services including companion care, personal care, shopping, domestics, assistance with booking appointments, live in care and many more.

AGAPE CARE AGENCY services are designed to benefit adults, seniors and individuals with disabilities or chronic health conditions who require assistance with daily living activities.

Absolutely not! our aim is to offer as much assistance as you require. You are in control! We will have a conversation at the very start to assess your needs and to see what it is you want from the service. From there we will create a bespoke plan that will be specific to your needs. 

You will be able to remain in your own surroundings that you are already used to, as opposed to a residential home where you are more restricted and it can work out to be much more expensive. In addition, your family members, friends and your pet(s) are able to visit you with no restriction at all! Your independence will still be in tact, as we will be curating a service that is based on what you would like. 

Our aim is to maintain a level of consistency with who attends to each client, this is to lessen any disruption to the service. Each client will have a main Carer who will be in attendance for the majority of their calls. Occasionally, another Carer will step in to cover any shifts, this is to allow for sicknesses, holidays and for any unforeseen absences from the main Carer. 

Yes you can! However you will need to arrange this with social services for their approval. Once this has been done, the service can continue as normal if you are in hospital. 

Your Carer(s) can perform a number of tasks that will help to meet your needs. These include: washing, dressing, personal care, cleaning, laundry, help with medication, booking appointments and offer general support. For further clarification, please call or email our office. 

For their safety your Carer(s) are not allowed permitted to carry out any heavy lifting. They also are not allowed to: cut toenails, apply sterile dressings, give injections, use any products that are not in their original packaging, administer any medication that has not been prescribed (and present on the MAR Chart), climb ladders or steps. For further clarification, please call or email our office. 

The Carers are allowed to prepare ready made meals or simple meals. If you require meals that will are a little more complicated and desire meals cooked from scratch, this can be arranged for an extra fee. 

Live in Carers will cook as a part of the service offered. 

Before starting any package, a member of staff will meet with you to discuss your needs. From there a bespoke care plan will be created and a daily task sheet will be added to the home folder, this will describe what is required on each shift. Furthermore, each Carer is verbally prepped on what should be done when going to a client for the first time. 

The minimum time that we offer for any visit is 30 minutes.

Each Carer spends the time that has been given based on the social worker's assessment on each client's needs. This is usually set out in the care plan. If the client requires more time, then arrangements will need to be made to reassess the client's needs. This is because, the Carer will normally have a few clients that they need to attend to, and the Rota that has been created is based on the time that is allocated in the care plan. Spending extra time may result in the Carer being late for their next client, which will affect the efficiency and flow of the service. 

Your happiness is important to us, therefore we want to ensure that whoever is taking care of you is someone you are truly comfortable with. After the  initial visit to assess your needs, we like to arrange a visit where you will meet your potential Carer, so that you can get to know them before the first assigned shift. If for any reason you are not happy with the Carer, we encourage you to get in touch with us as soon as possible,  so that we can discuss matters with the Carer and if necessary arrange an alternative Carer. 

Yes you can! the government and the local authority can provide help with funding, advice and other forms of support that you may require. Click to visit  When the council might pay for your social care - Social care and support guide - NHS (www.nhs.uk)  for more information. 

We look forward to working with you and providing your care! Please contact us via this web page, 

WhatsApp, email which can be found on our home page. We will then arrange a no-obligation assessment where we will visit and discuss your needs and how the service will work.