Privacy Policy

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We are Agape Care Agency Ltd,  in order to provide care and offer support to you we will need to collect  and use certain personal information about you. 

GDPR defines ‘personal data’ as being any type of information that includes an individual’s:

• Name
• Location
• Any sort of identification number
• Any online identifiers
• Any physical identifiers
• Any attribute that could reveal your social identity 

Essentially personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data). 

Agape Care Agency is registered as a designated data controller with the Information Commissioner’s Office (ICO) we are committed to upholding our commitments to protect the rights of individuals under legislation outlined within the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). 

 If you have any questions about this privacy promise, your rights or wish to contact the Data Protection Officer, our data protection officer can be contacted both through our website agapecareagency.com, as well as by post 6 Elthruda road se13 6sr. 

We will ensure that your information is: 

1. Kept only as long as necessary for the purpose that was explained to you.
2. Kept securely
3. Used lawfully, fairly and in a transparent way.
4. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
5. Relevant to the purposes we have told you about and limited only to those purposes.
6. Accurate and kept up to date.

 Agape Care Agency must collect the following sensitive data about you so that we can deliver safe and effective care that is compliant with both our regulator CQC and the Government (The Home office. Also to ensure that we operate a fair and inclusive organisation.:

When you enquire about or service, and whilst we are your care provider, we will collect the information (sensitive data) that you provide us: 

• your home address,  date of birth, name and contact details (including your telephone number, email address) and emergency contacts (i.e. name, relationship and home and mobile numbers)
• your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, genetics, health, and sexuality (so far as they relate to providing you with suitable care)
• Any particular allergies and any medical you may have, physical or mental conditions and in particular your care needs, this will also be found in your care plan.
• credit or direct debit details (if you pay for some or all of our services using one of these methods)

When  we become your care provider, there are some information that  we will need to collect from third parties such as family members, friends, next of kins, and other healthcare professionals. This information will be for the purpose of creating your care plan, and for our general record to ensure we can provide efficient and safe care. 

Information such as:  

• your home address,  date of birth, name and contact details (including your telephone number, email address) and emergency contacts (i.e. name, relationship and home and mobile numbers)
• your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, genetics, health, and sexuality (so far as they relate to providing you with suitable care)
• Any particular allergies and any medical you may have, physical or mental conditions and in particular your care needs, this will also be found in your care plan.
• any needs assessment from other health care professionals. 

We will use your information in order to provide the best care possible. We will use it: 

• To create your bespoke care plan: this will entail all information pertaining to your needs and how they will be met, this will be shared with other health care professionals where necessary, as well as the staff members that will be taking care of you. 
• To create invoices so that payments can be made
• To be able to communicate with other healthcare professionals about your health or your care package
• To communicate with family members, next of kins, friends in charge of your affairs. 
• For quality control measures. 

During the course of us providing your care, there will be certain occasions where we will need to use your information to communicate with other healthcare professionals, for example your GP, chiropodists, pharmacy and others as well as other organisations, family members. This is to enable us to provide the care that is well suited to your needs. 

Additionally, we will share your information law enforcements if it is required by law. As well as any safeguarding bodies to ensure your safety. 

At no point will your information be sold, or shared with any third party.

We will hold your information as required by law,  for 6 years. 

Personal information will be held for 6 years. 

Complaints, compliments and concerns held for 6 years

All Accounting information will be held for 7 years 

Record of accident and near misses for 3 years 

 Agape Care Agency respects your rights. We fully observe your right to access your personal data, to object to the processing of personal data, or to erase, restrict, rectify or port your personal data. Relevant requests can be made to Agape care agency at 6 Elthruda Road se13 6sr.

Visit us online at agapecareagency.com for further details relating to your individual rights.

 Agape Care Agency respects your rights. We fully observe your right to access your personal data, to object to the processing of personal data, or to erase, restrict, rectify or port your personal data. Relevant requests can be made to Agape care agency at 6 Elthruda Road se13 6sr.

Visit us online at agapecareagency.com for further details relating to your individual rights.

 Agape Care Agency respects your rights. We fully observe your right to access your personal data, to object to the processing of personal data, or to erase, restrict, rectify or port your personal data. Relevant requests can be made to Agape care agency at 6 Elthruda Road se13 6sr.

Visit us online at agapecareagency.com for further details relating to your individual rights.

• We rely on the following grounds within the GDPR:
• Article 6(1)(b) – processing is necessary for the performance of our contracts to provide individuals with care and support services
• Article 6(1)(c) – processing is necessary for us to demonstrate compliance with our regulatory framework and the law
• Article 9(2)(h) – processing is necessary for the provision of social care or the management of social care systems and services
• As the lawful basis on which we collect and use your personal data and special category data (such as your health)